Manage the quality issue knowledge base

Capture confirmed causes, fixes, and verification steps for reuse. Entries are not rules and do not modify source data.

Create an entry

1. Go to Data Quality > Issue Management > Knowledge Base > New.
2. Enter a title, description, cause, solution, verification method, and applicable systems.
3. Associate rules or issue types and upload necessary masked examples.
4. Save and have the quality lead review content and scope.

Mask table names, accounts, phone numbers, and business data. Explain how to confirm remediation; rerunning a task alone is insufficient.

Capture knowledge from issue details

Record the outcome, add it to the knowledge base, and complete applicable rules, responsible roles, and verification. Check for temporary workarounds before presenting an incident-specific fix as general guidance.

Find and maintain entries

Search by keyword, rule type, system, and status. Update applicability when systems or rules change. Deprecate obsolete entries and retain the reason rather than deleting audit evidence.