Troubleshooting
Record release, module, role, license, incident time, task/object ID, message, and relevant logs. Redact credentials and production data.
General sequence
- Confirm module license and functional permissions.
- Check network, source, driver, and external dependencies.
- Inspect task state, start/end times, and errors.
- Reproduce with the same role and separate functional from data permissions.
- Submit redacted evidence through support.
Common boundaries
Marketplace approval records a decision; the responsible team delivers data offline. Missing DIG entry points require license and role checks. Advanced SQLink functions require SQLINK and its entry point. Gateway failures require server, port, URL, driver class, account type, and database compatibility checks.
| Symptom | First check | Then check | Evidence |
|---|---|---|---|
| Missing module/menu | License, functional role | Deployment and product ownership | License, permissions, URL |
| Menu visible, object missing | Catalog/domain/organization/object scope | Filters, state, harvesting | Role, criteria, ID |
| Connection works, no metadata | Actual task execution | Schema, whitelist, account visibility, logs | Time, scope, logs |
| Published standard, unmapped field | Mapping or accepted recommendation | Semantics and validation task | Code, field, state |
| Successful quality run, open issues | Exceptions and assignment | Remediation and verification | Run, issue, verification |
| Mounted asset absent from marketplace | Catalog/subcatalog/asset publication | Consumer permissions and display scope | States and actual user view |
| Published classification, no masking | Policy identity and objects | Gateway route and client settings | Policy, URL, results, audit |
| Approved request, no data | Whether approval is only a record | Offline owner, scope, delivery date | Request, decision, acceptance |
Contact support
Provide a minimal reproduction: environment, module, time, role, object ID, expected and actual results, steps, and redacted logs or screenshots. Exclude secrets, connection credentials, personal sensitive information, and unauthorized production data.